Privacy Policy

Privacy Policy for Videre

At Videre, one of our main priorities is the privacy of our website visitors and clients. This Privacy Policy document contains the types of information that is collected and recorded by Videre and how we use it. As a Kent-based company specialising in architecture and building surveying, we take our data protection responsibilities seriously.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information they share and/or that we collect in the course of our business. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information we ask you to provide, and the reasons why we ask for it, will be made clear to you at the point we request your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you engage us for a project, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. We may also collect project-specific data to fulfil our contractual obligations as architects and surveyors.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Provide architectural and surveying services for your project
• Communicate with you regarding our services, including for customer service and project updates
• Comply with our legal and professional obligations, such as those set by the Royal Institute of British Architects (RIBA)
• Find and prevent fraud

Log Files

Videre follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and possibly the number of clicks. This data is not linked to any personally identifiable information and is used to analyse trends, administer the site, and track user movement.

Cookies and Web Beacons

Like any other website, Videre uses 'cookies'. These cookies are used to store information, including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and other information.

For more general information on cookies, please refer to the ICO's guidance on cookies and similar technologies, or visit All About Cookies.

Advertising Partners and Third-Party Services

Our website may contain links to other websites. Please note that Videre has no access to or control over cookies used by third-party advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party services for more detailed information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Your UK GDPR Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data. We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• **The right to access** – You have the right to request copies of your personal data. We may charge a small fee for this service.
• **The right to rectification** – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• **The right to erasure** – You have the right to request that we erase your personal data, under certain conditions.
• **The right to restrict processing** – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• **The right to object to processing** – You have the right to object to our processing of your personal data, under certain conditions.
• **The right to data portability** – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.